Frequently Asked Questions

Everything you need to know about your new favorite pieces.

What materials are used in Cano Jewelry pieces?

We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our jewelry is nickel-free and hypoallergenic to ensure comfort for sensitive skin.

How should I care for my jewelry?

To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Cano Jewelry pouch provided with your order.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email as soon as your package departs our studio.

Can I return or exchange my order?

Yes, we accept returns and exchanges on most items within 30 days of delivery, provided they are in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.

Do you offer a warranty on your products?

Every Cano Jewelry purchase is backed by a 12-month warranty covering manufacturing defects. If your piece experiences any structural issues, we will repair or replace it free of charge.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.